Help & Support

HaloThemes Support Team are dedicated to helping our valuable customers and visitors in every way possible.
If you have any questions or concerns regarding your potential purchase, please feel free contact us.
If you are existing customer in search of clarification or are experiencing difficulties with our products, please check FAQs.
Please add our email to your address book to ensure our response email isn't marked as spam mail. We provide installing our Magento Themes and Magento Extensions on your hosting.
Time for installation usually takes 24 - 48 working hours.

Purchase Order Number *

Please enter below info so that we can verify your order.

Your Contact Information *

Who should we contact during the installation process?

Your Magento Site *

If you have no Magento Administrator Account, please give us your desired account, we will create it for you

CPanel / Plesk or other hosting control panel account *

Please enter below intro if you need us to install full Magento site and Sample Data

Your FTP Information *

Required for uploading files, you can ignore this if you already provided hosting account info above.
This is a simple question and answer form that will allow us to review your project requirements in detail, and get to know a little about your company and project needs before discussing the project in detail with you. We are honored to the opportunity to be working with businesses of all sizes, to help them succeed online. Any information you send to us is private and confidential, as we value your privacy above all else.

Your Information & Request *

Please, let us know about your project

Check all services your project requires

* Required Fields
Please add our email to your address book to ensure our response email isn't marked as spam mail. Our working time is from Monday - Friday 09:00 am to 08:00 pm (GMT+7), Saturday 09:00 am to 12:00 am (GMT+7), Sunday Closed. Our response time is within 18 working hours upon your ticket submitted.
* Required Fields

Subscriptions Questions

Can i remove the credit links "Magento Theme by HaloThemes"?
Yes, you are more than welcome to remove MagentoTheme by HaloThemes. Although, it would be much appreciated if you kept our credit links.
What is the Membership Program?
Membership Program grants you full access to all our past and current themes starting at $389 per year. During the course of your membership subscription you will recieve - at least plus 02 new themes / month with no additional fee.
What is the difference between "Standard" and "Developer" packages?
Standard Membership Package are for shop owners who are quite happy with the look of the original design as it is with minimal changes. Where as if your looking to customize and enhance the original design to how you desire, then the developer package is for you.

The Developer Membership package inlcudes the Magento Go Themes & Magento CE Themes and Magento Extensions, which allows complete control of the themes design.
What happens if I cancel my club subscription?
If you cancel your theme club subscription, you will still have complete access to all our past and current themes plus the ones that were released during the course of your membership subscription. Any new themes released the following month will not be currently available for download.
Still can't find an answer to your question?
If you still can't find the answer to your question, then please feel free to brow through our FAQs and if that's not enough, feel free to contact us. Please, bare in mind it might take up to 24-48 hours for a response, but we will try our best to reply you as soon as possible.

Sales Questions

How does the payment process work? and when will I get my theme?
Once you've selected a theme, you will be taken to our HaloThemes Pricing Options page. Fill in your details and click 'Buy Now' or ‘Sign me up’. You will then be redirected to the payment system you chose. Once the payment process has been completed you will receive an email with your account password. Log in and download your purchased theme or club subscription.
Which payment options do you offer? Do you accept PayPal?
Yes, we use PayPal and Credit Card that offers all kinds of PayPal and Credit Card payment options including credit card-options. If you have any questions about our payment options, please contact us.
I haven't received any email and can't log in yet, how long will it take?
Usually the email will be sent to you the moment your payment is approved. When payment is made by PayPal and Credit Card the status automatically shows pending because the payment is being deposited, this can however take up to 48 hours. If you have paid by PayPal and CreditCard and can't login. Contact us and we will be happy to help.

Remember to leave us your Order number as well as your Username created on HaloThemes.
Do you offer a refund?
All purchases at / are covered by our "7 days Money Back Guarantee Policy". Usage of our products for 7 days, will ensure of our high quality Themes or extensions. If you’re not satisfied with your theme and/or extension, we will try our very best to help you as much as possible. In case our templates or extensions get any issue that we cannot help, we will refund the full price you paid immediately. Please read the guidelines governing the refund policy:
  • Refund is not applicable if there is no issue that we cannot help.
  • Refund is not applicable after 7 days since the date of your membership purchase.
  • Refund is equal the order total minus the discount (if any).
  • Refund is not applicable on PSD files ($41) and add-on services (such as theme installation, custom development works, consulting works and any order services we provide).
  • Refund is not applicable on membership renewals.
  • Magento GO template is not applicable to Magento Community and Magento Enterprise. Refund is not applicable in the case of buying Magento GO template for Magento Community using.
  • Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.

Product Not-As-Described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.

Major Defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Department. We keep the right to rectify the error or defect within 72 hours (exclude Sartuday and Sunday). Please note that our technicians can request temporary access to your server in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

Buying subscription (for membership of clubs): within 7 days from the subscription is completed:
  • Refund 100%: Without downloaded Product
  • Refund 50%: With 1 downloaded Product
  • No-refund: With > 2 downloaded Products
  • Refund is not applicable on membership renewals

HaloThemes reverses the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-signup when new products are launched and then again ask for refund.
Request Refund

Themes Questions

Do I get theme updates for new versions of Magento?
Yes, of course! We will send out a newsletter to all our customers when a new Magento version is released, all you have to do is re-download your Theme from your Account Dashboard.
Am I able to change/modify the themes in any way?
Our themes are created for development – this means that images, colors, fonts, layouts and anything else related to the design of our themes can be changed or modified.
What browsers are your Magento themes compatible with?
Although we dont give any guarantee on browser compatibility, all our themes are tested thoroughly in all these major browsers like:
  • Firefox
  • Chrome
  • IE 9
  • Safari
My store is in a different language? Is that okay?
Yes! All our themes can be easly customized to your language. Things you may need to change are images which can be edited using our PSD files. PSD files are opened with Photoshop.
What do you consider unauthorized use?
You may not, duplicate on CD or diskette or website as a method of reproduction in any kind. If you are interested in reproducing or modifying our templates, please contact us for written consent.

All template XML copyright data must remain as is when purchased, you agree not to edit this information in any way. All of our templates are subject to copyright and intellectual property laws, you may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.

Technical Troubleshooting Questions & Answers

The installation doesn't work. I got a blank page or an error page. What should I do?
Please check your configuration file app/etc/local.xml and make sure all database info are entered correct and make sure the XML file is valid (no missing tags, etc...). Also check and Layout Update XML in Pages or Static Blocks manager to make sure the XML valid.
I installed the Full Demo Site package successfully but my site doesn't look like HaloThemes' demo site.
Probably the package is not up-to-date. Please download and try the template's latest version.
Unable to find satisfactory answers ?Contact support team

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