Sales Questions

in Blog, Frequently Asked Quesitons

How does the payment process work? and when will I get my theme?

Once you’ve selected a theme, you will be taken to our EnvoraThemes Pricing Options page. Fill in your details and click ‘Buy Now’ or ‘Sign me up’. You will then be redirected to the payment system you chose. Once the payment process has been completed you will receive an email with your account password. Log in and download your purchased theme or club subscription.

Which payment options do you offer? Do you accept PayPal?

Yes, we use PayPal and Credit Card that offers all kinds of PayPal and Credit Card payment options including credit card-options. If you have any questions about our payment options, please contact us.

I haven’t received any email and can’t log in yet, how long will it take?

Usually the email will be sent to you the moment your payment is approved. When payment is made by PayPal and Credit Card the status automatically shows pending because the payment is being deposited, this can however take up to 48 hours. If you have paid by PayPal and CreditCard and can’t login. Contact us and we will be happy to help.

Remember to leave us your Order number as well as your Username created on HaloThemes.

Do you offer a refund?

All purchases at HaloThemes are covered by our “Money Back Guarantee Policy”. If you’re not satisfied with your themes and/or add-ons / plugins / extensions, we will try our very best to help you as much as possible.

In case our templates or extensions get any issue that we cannot help, we will refund the full price you paid immediately.

Why a refund may not be given

  • You don’t want it after you’ve downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill, or
  • You can no longer access the item because it has been removed / discontinue (we advise you to download items as soon as you have purchased them to avoid this situation).
  • Refund is not applicable on Custom Service (such as custom development works, consulting works and any order services we provide)

A refund may be given

1. Product Not-As-Described

Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

2. Major Defects

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Department. We keep the right to rectify the error or defect within 72 hours (exclude Sartuday and Sunday). Please note that our technicians can request temporary access to your server in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

3. Items that have not been downloaded

If you have not downloaded a purchased item within 15 days from the date of purchase, you may be eligible for refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 15 days is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

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