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Support Terms

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What does support include?

Plus, item support includes:

  • Availability to answer questions
  • Get assistance with reported bugs and issues

Item support does not include:

  • Customizations and installations

We will try our best to reply your emails as soon as possible. However, we will prioritise email regarding Theme features and issues.

We will reply your email regarding Theme features and issues within 24 hours.

Regarding emails about template customisation, we will reply you within 48 hours (but normally much sooner).

Your opinions is highly appreciated and help us built better products.

Thank you, HaloThemes Team.